Delivery and returns

The safety of our customers who shop on the site and check payment/billing information is prioritized from the moment you place your order on www.kicoff.kilhamco.com.
 

When your cart amount is 400₺ or more, your order is dispatched without any shipping charges.
 

Purchases you make on www.kicoff.kilhamco.com are delivered to Ankara within 1-3 working days, and to all cities outside Ankara within 1-5 working days after ordering, depending on the physical structure of the courier company or companies we have a contract with. with her. Depending on the purchased product/service structure, the delivery time may vary or may not require physical delivery.
 

Weekend requests
Orders placed before 12 noon on Friday will begin to be delivered on Saturday. Depending on the location of the shipping company, it may also extend to Monday. All orders placed after 17.00 hours on Friday may not arrive before Tuesday, as they will be processed the next Monday. There is no delivery on Sunday.
 
 
Address information
In order for your order to arrive as quickly as possible, please write your address information as clearly as possible. You can even type in your title description information if any. (Example: city, post office number, street name or number, etc.)
 

Incorrect/missing requests
Open the package you received with the shipping provider and check your order. If you notice any errors or omissions, please contact us immediately.
 

How many days is the return period?
In general, you can return the products you have purchased within 14 days from the date of delivery with a reason.
 
What are the terms of return?
Below you can find the items that must be completed in the products you are sending for a return. If any are missing, returns will not be accepted.
- product invoice,
return form,
- Products to be returned must be delivered within 14 days intact and undamaged, along with the box, packaging, and activation code.

In the event that products received by us are delivered in accordance with the return conditions, product refunds will be processed on the day on which we receive the product. When the refund will appear in your account is at the discretion of your bank. Refunds made on credit cards are reflected in the account within 45 days at the latest, and payments by bank transfer are made within one week at the latest.
 
 

How to return?
Before sending the product back to us, you must notify us of your return request by filling out the Product Return Form. After the delivery confirmation of the return has been sent to you by our customer service department, please fill out the return form included with the package and send the product back to us. You will be notified by phone or confirmation information via email. In the event that products have been delivered to our company in accordance with the terms of the return, product refunds will be processed on the day on which the product is received by us.
Below, you can see the return conditions for product types with different features according to the general return conditions.
In order to return the product within 7 days, the original box and product packaging must be intact, complete, and undamaged.

Important security matters:
Contrary to popular belief, users' credit card information is often stolen in physical environments, not in online shopping. Therefore, be careful when you use your credit card in daily life, and do not give your credit card number, expiration date, and CVC number (Security Number) to others. E-commerce sites that take precautions against fraudsters who attempt to shop with stolen credit card information in physical environments such as restaurants and stores, contact the true owner of the credit card once such fraudsters are caught, and cooperate in such cases. Check disclosure information carefully at the end of the month and contact companies for purchases that mean nothing to you.
 
Choose companies you know when shopping online. In this way, you can get detailed information about all the issues that come to your mind. Be sure to include the company's full address and telephone on the website. If you intend to shop from a company you don't know, write down all phone/address information for the store where you purchased the product before making your purchase. Confirm by phone before shopping if you don't trust us.